Can I withdraw funds during a Time-Out?

During a Time-Out, access to gameplay is blocked, but you can still withdraw your remaining balance. Contact support@my66.mom to make a documented withdrawal request. The minimum withdrawal amount is 20,000 Ks.

Can I do something if a family member has a problem gambling on my66?

We cannot share a family member's personal account data — that is due to our privacy policy. However, you can write to support@my66.mom to describe the situation and we can explain what steps can be taken. We will do everything we can to help reduce the risk of things getting worse.

Responsible Gaming

Play safely with my66

Gaming is a form of entertainment, and like any hobby, it needs to be kept in check. At my66, keeping players safe and gaming balanced is the foundation of everything we do.

What is responsible gaming?

my66 is a platform built for Myanmar players to enjoy themselves. Gaming is entertainment that carries the risk of loss — it should never be seen as a way to earn income. Responsible gaming means setting a comfortable budget, playing in a measured way, and treating gaming as something fun rather than an obligation you have to deal with.

If you feel unable to stop after a loss and keep playing in an anxious state, that can be a sign that a gambling problem is developing. my66 has tools and features built in so you can recognise that situation early and protect yourself.

21+

21+ only

are allowed access to the my66 platform

In line with Myanmar's current regulations, my66 does not allow anyone under the age of 21 to open an account. This is a necessary policy to protect children and young people.

my66's protection tools

Features my66 provides to help players stay in control

Deposit Limit

my66 lets players set a daily, weekly, or monthly cap on how much they deposit. Once the budget is reached, no further deposits can be made — there is no way to go beyond it. Setting this limit in advance gives you much better control over your finances.

Time-Out Tool

If you need a short break, you can use the Time-Out tool. Choose to pause for 24 hours, 48 hours, or 7 days, and your account will be suspended for that period. We welcome you back whenever you are ready to play again.

Self-Exclusion

If gaming is affecting your personal life or finances, you can request the Self-Exclusion service. You can choose to be blocked for 1 month, 3 months, 6 months, or permanently, and during that period there will be no way to access and play.

Viewing Gaming History

At my66, you can view your gaming history — session times, amounts spent, and time played. This tool is very useful for checking whether you have developed unnoticed problem gambling habits.

24/7 Myanmar Language Support

For any questions about responsible gaming, you can reach us through my66's 24-hour Live Chat (in Myanmar language) or by emailing [email protected]. We will respond and help you keep things under control.

Age Restriction Protection

my66 carries out identity verification at registration to prevent access by anyone under 21. If you become aware that a minor is playing, you can report it directly to our Support team.

How to Set Limits

1

Click my66 Login and sign in to your account — then click the profile icon at the top right.
2

Select the "Responsible Gaming" menu — the limit settings will appear there.
3

Set your daily / weekly / monthly deposit limit — enter the amount in Kyat and save it.
4

Choose a Time-Out period — decide on 24 hours, 48 hours, or 7 days, then confirm.
5

To request Self-Exclusion, contact Support, choose the period (1 month to permanent), agree and sign — it takes effect immediately.

Healthy Gaming Guidelines

Set a budget before you play — only use money you can afford to lose
Set time limits for playing and don't let it come at the expense of time with your family
Don't keep playing to chase your losses — stop
Never gamble with borrowed money or your essential living budget
Don't play when you are drunk or in a bad emotional state
Don't treat gambling as your only form of entertainment — keep up other hobbies

Warning Signs of Problem Gambling

If you or a family member shows any of the following signs, action needs to be taken immediately

Continuing to play beyond your budget and accumulating debt

Lying to or hiding gambling activity from family and friends

Feeling anxious or restless when unable to play

Problems at work, in education, or in the family arising from gambling

Continuing to play after a loss in the hope of winning it back

Trying to stop gambling but failing and going back to it repeatedly

If you recognise more than one of the above signs in yourself, contact my66's 24-hour Live Chat immediately and request Self-Exclusion. We will help you through it and will always respect your decision.

21+

21+ only

Protection for Minors

Access to the my66 platform is for users aged 21+ only. Parents and guardians should install parental control software on their devices and monitor screen time to prevent children from accessing online gaming websites.

If you find out that a child has opened a my66 account and is playing, please contact us immediately at [email protected] — we are active 24 hours a day. Protecting children is our top priority.

In addition, if my66 detects that an account was opened by someone under 21, the account will be suspended and blocked pending verification, and an identity check will be carried out.

Contact us to get help

If you feel that gambling is causing problems in your life, we are here to help — always

24/7 Live Chat

my66's Live Chat operates in Burmese 24 hours a day. Whatever gambling issues you want to talk about, we will listen and immediately provide the tools you need.

Email

If you find it difficult to talk, send us a detailed message at [email protected] — we will reply in Burmese and guide you through Self-Exclusion and limit settings.

Responsible Gambling — Questions and Answers

You can only apply to reopen your account once the chosen period has ended. If you selected permanent exclusion, you can request a review only after 180 days, and reopening is not automatic — it is subject to a review process. This is in place to protect players.

If you are lowering your deposit limit, it takes effect immediately. However, if you are increasing the limit, it will only come into force after 48 hours, and you can still change your mind during that time. The system is designed this way to prevent decisions you might later regret.

During a Time-Out, access to gameplay is blocked, but you can still withdraw your remaining balance. Contact [email protected] to make a documented withdrawal request. The minimum withdrawal amount is 20,000 Ks.

First, contact my66's 24/7 Live Chat and request Self-Exclusion right away — that is a good first step. Then, talk openly about the situation with a family member or someone you trust. For financial help, we recommend speaking with your bank and a personal finance professional. my66 will not judge anyone who comes forward about a gambling problem and will do its best to help.

We cannot share a family member's personal account data — that is due to our privacy policy. However, you can write to [email protected] to describe the situation and we can explain what steps can be taken. We will do everything we can to help reduce the risk of things getting worse.

Log in to your my66 account and go to the "History" menu to see your play times, amounts, and the games you played. Use that data to understand your playing patterns and adjust any limits if needed. If you cannot find the setting, Live Chat can help you.

Browse my66 with balanced play in mind

Staying in control is the best part of playing. Visit my66 where fun and safety go hand in hand — there are football, Slots, and Casino pages to browse. If you have questions, read the FAQ.

my66 Login View FAQ Football Slots

Game pages to keep browsing on my66

Game categories on my66 you can browse with balanced play in mind